Boston Logan International Airport (BOS): An Ultimate Traveler’s Guide

Wondering how to navigate the Boston Logan International Airport (BOS)? A number of passengers face the same fear when navigating Boston Logan, which serves as the primary international gateway to Massachusetts and the greater New England region. Handling millions of passengers annually, BOS connected Boston to more than 100 domestic and international destinations through over 40 global airlines. 

So, what are you waiting for? In this comprehensive guidebook, you will find all the detailed information on Boston Logan International Airport (BOS), including its contact & location details, airlines flying from there, terminal info, passenger services, and additional perks that await you at your designated terminal. So, check out the post and learn everything about them in detail. 

Boston Logan International Airport: Basic Layout

BOS is one of the busiest airports in the United States and plays a vital role in both domestic and international travel. Operated by the Massachusetts Port Authority (Massport), BOS features an array of perks for the passengers. Before moving ahead, you can check the basic information about the airport here in the table. 

Contact Details of Boston Logan International Airport (BOS)

Explore BOS Terminal Operations

Boston Logan International Airport has a four passenger terminals, each serving specific airlines and routes. The terminals include:-

• Terminal A: Terminal A at BOS airport is primarily served by Delta Airlines and selected domestic operations. 
• Terminal B: This terminal is home to American Airlines, United Airlines, Southwest, and some other domestic carriers. 
• Terminal C: This terminal handles all the domestic aviation for JetBlue, Cape Air, and other regional carriers. 
• Terminal E: Terminal E is the primary international terminal at Boston Logan, servicing international arrivals and departures; however, international departures may leave from any of Boston Logan’s four terminals.

Airlines At Boston Logan International Airport

BOS hosts a wide range of domestic and international airlines, offering direct connections across North America, Europe, Asia, and the Middle East. Whether you are flying a major U.S. carrier or an international airline, BOS provides streamlined terminal access and passenger support to travelers.

Services For Passengers Traveling From BOS

Boston Logan offers comprehensive passenger services designed to make travel smooth and stress-free. These include free wifi, charging stations, family restrooms, nursing rooms, pet relief areas, multilingual assistance, and other perks. Travelers can check detailed information about BOS Airport Services here. 

FlyLogan App & Navigation

Boston Logan offers the FlyLogan app, a smartphone travel companion with real-time flight status, interactive airport maps, and access to premium Wi-Fi. Travelers can use step-by-step navigation to plan their journey through terminals and find amenities while on the go, making travel easier from curbside to boarding gate.

Free Wi-Fi

Logan Airport provides free Wi-Fi throughout all terminals. The upgraded network offers expanded coverage and fast connectivity—look for the SSID “BOSWifi” and accept the terms to connect. This service helps passengers stay connected for flight updates, work, or entertainment while waiting.

Family & Baby Facilities

For families traveling with children, Logan has baby changing tables in all restrooms and assisted-care/family restrooms located before and after security with added space and outlets. Each terminal also includes nursing/nursery rooms with changing counters, seating, and wipes—making it easier to care for little ones while on the go.

Kidport Play Areas

Kids can enjoy themed Kidport play areas after security. These spaces provide fun, supervised play for younger travelers and a chance for parents to relax before boarding. These areas are located at:-

• Terminal A, post-security, in the Satellite building by Gate A18.
• Terminal B, post-security, one by Gate B16 and the second in the retail corridor in the direction of Gates B30 to B36.
• Terminal C, post-security in the area prior to Gate C25.

Our Lady of the Airways Chapel

Logan’s Our Lady of the Airways is the oldest airport chapel in the U.S., offering a quiet, non-denominational space for prayer, reflection, or meditation. Located pre-security on the Arrivals level of Terminal C, it welcomes all passengers and visitors seeking a moment of peace amidst travel.

Military Travel Services

Active military members and families have dedicated resources at the USO New England lounge in Terminal C, featuring rest areas, snacks, play areas, Wi-Fi, and travel information. Massport also supports military meet-and-greet services and free Logan Express bus rides for service members. You can check out more info about these USO lounges here. 

• Hours of Operation: Monday-Friday: 8 am-6 pm & Saturday-Sunday: 8 am-5 pm
• Location and Contact Details: The USO Lounge (Located on Terminal C, lower level, past the American Airlines Credit Union, and toward Terminal E hallway)
• Phone: 617-561-1634
• Email: newenglanduso@uso.org 

Traveling With Pets

Passengers traveling with pets should check airline and TSA policies first. Pets must remain crated or in a carrier in terminals. Logan provides animal relief areas post-security in all terminals and at curbside arrivals, making it easier for service animals and traveling companions to take care of pet needs.

Lost & Found Service 

The Lost & Found Program at Boston Logan is run by Massport’s Aviation Customer Service Department and helps passengers recover items lost in public airport areas such as terminals, restrooms, walkways, parking garages, and the Rental Car Center. It’s a free service — you can submit a claim online with a detailed description of your item to help match it. The Lost & Found office is located on the Arrivals level between Terminals C and E, next to the Security Badge Office, and is open daily (generally early morning to evening). Items lost at TSA security checkpoints, on aircraft, or in airline gate areas are handled by TSA or the specific airline, so you must contact them separately if that’s where your item was left.

ADA Compliance & Accessibility 

• Accessible Facilities

All terminals have accessible restrooms, family restrooms, elevators with Braille and emergency call buttons, and ramps from curbside to terminal levels. Accessible services include clear signage and terminal directories to help locate these features easily.

• Wheelchair & Assistance Services

While wheelchair assistance is arranged through individual airlines, terminals are fully equipped with ADA-friendly access, and service animals are welcome throughout the airport with designated relief areas.

• Transportation Accessibility

Accessibility extends to transportation options, including all airport shuttles, MBTA services (like the Blue Line and Silver Line), and Logan Express buses, which are ADA-compliant with wheelchair lifts/ramps. Accessible pickup/drop-off and parking spaces are available throughout the terminals.

• Security & Support

Passengers with disabilities should notify TSA or their airline ahead of time for security screening support. Tools like the Voice Massachusetts Relay and the Aira app help travelers who are hard of hearing or visually impaired navigate the airport.

• Hidden Disabilities & Sensory Support

Logan participates in the Hidden Disabilities Sunflower Program (discreet support for non-visible disabilities) and offers a Sensory/Calming Room in Terminal E for passengers needing a quieter, regulated environment.

• Grievance & ADA Rights

If you believe you’ve experienced discrimination due to disability, Massport has a formal ADA grievance procedure to file complaints and safeguard your rights.

Security Wait Times At BOS

BOS Airport Security wait times vary, depending on the terminal, airline traffic, and time of day. These security checkpoints are located in each terminal (A, B, C, D) for the convenience of passengers. These checkpoints normally open one hour prior to the first departure of the day. However, you can call your airline or the TSA directly for information regarding specific security counters and their hours of operation. 

Parking Options At BOS: Locate Where To Park?

Boston Logan International Airport offers multiple parking solutions for short-term and long-term travelers. All these parking garages are secure, well organised, and offer convenient access to the passengers either by walkways or via free shuttle buses. You can reserve parking at BOS airport according to your needs. Check details here. 

Ground Transportation Options At Boston Logan Airport

Getting to and from Boston Logan Airport is now simple, as there are a number of ground transportation options available at the airport that allow passengers to navigate from there with ease. You will get to know about these transportation options below. 

1. Logan Express

Logan Express is a bus shuttle service operated by the Massachusetts Port Authority (Massport) that provides direct transportation between Boston Logan International Airport (BOS) and 5 main locations outside the airport. You can check the details below.

• Back Bay

• Pickup Location: 800 Boylston Street, Boston
• Fare to Airport: $3
• Frequency: Every 30 minutes
• Service Days: 7 days a week

• Braintree

• Location: Opposite South Shore Plaza, Forbes Road.
• Off Route: 37 South at Routes 93 & 128

• Framingham
• Location: 11 Burr Street, Framingham, MA 01701

• Danvers

• Location: Liberty Tree Mall
• Near Route 128 and I-95

• Woburn
• Location: Anderson Regional Transportation Center
  Off Route 93 at Exit 30 (northbound & southbound)

2. On Airport Shuttle

Boston Logan offers a free shuttle bus system connecting all airline terminal facilities, including the Rental Car Center, MBTA Airport Station (Blue Line), Water Transportation Dock, and Economy Parking. These shuttles run frequently every 5-6 minutes and operate via various routes, including. 

3. Car Rentals

Car rentals at BOS Airport are located at the consolidated Rental Car Center (RCC) at 15 Transportation Way, East Boston, MA 02128. There are a number of car rental companies offering comfortable transportation options to passengers. 

• Alamo
• Avis
• Budget
• Dollar
• Enterprise
• Hertz
• National
• Payless
• SIXT
• Thrifty
• Zipcar

You will find the contact details for these car rental companies on the BOS official website. You can call them and book your preferred car ahead of your scheduled departure.

4. Public Transportation

Getting to and from BOS is easier and more convenient via public transit. Do you know that the Massachusetts Bay Transportation Authority (MBTA) offers a number of public transportation to and from the airport, including the Blue Line, ferry service, & the Silver Line 1 (SL1) shuttle service, making travel affordable for passengers. 

5. Private Bus Services

There are a number of private bus services to and from the BOS airport, helping passengers to get to their destination easily. 

6. Ride Apps

Travelers can book rideshares using 2 popular ride app services that provide convenient ground transportation to and from Boston Logan International Airport. 

• Uber
• Lyft

7. Taxi & Limos

BOS features a number of taxi and limousine services available to passengers throughout all terminals. Taxis wait curbside on the Arrivals level, while limos require prior reservation and pick up at designated terminal areas. Travelers should follow the signs available at their terminals to find their ride.

8. Water Transportation

Boston Logan offers water transportation options to and from the airport via the Water Transportation Dock. 

•  MBTA Hingham/ Hull—Logan Airport—Long Wharf Ferry (F2H)
• Boston Water Taxi

9. Accessible Transportation

Boston Logan International Airport (BOS) offers Logan Express bus service to the airport, which is equipped with wheelchair lifts, is ADA-compliant, and operates every 30 to 60 minutes. Apart from this, if you are using public transit, you will find accessible options for yourself. 

Shops & Relaxation Spaces

The airport also features a diverse shopping experience for the passengers, ranging from luxury brands to travel essentials and local Boston-themed products. Travelers can browse the duty-free shops available at their terminal and make purchases easily. 

Lounges at Boston Logan International Airport

There are several lounges available throughout the BOS airport. Travelers who have time before their scheduled departure can explore these spaces and enjoy world-class amenities, including plush seating, work areas, sleeping rooms, showers, relaxation areas, complimentary snacks & beverages, and other amenities as per their convenience & needs. BOS airport lounges are listed below,

• Delta Sky Club (Terminal A & E)
• Delta Sky Lounge (Terminal A)
• American Airlines Admirals Lounge (Terminal B)
• Chase Sapphire Lounge by The Club (Terminal B)
• United Lounge (Terminal B)
• The Lounge (Terminal C)
• British Airways Lounge (Terminal E, Level 3)
• Delta One Lounge (Terminal E, Level 3)
• Elevator to Delta Sky Club (Terminal E, Level 3)
• Emirates Lounge (Terminal E, Level 3)
• Lufthansa Lounge (Terminal E, Level 3)

Explore The Restaurants & Dining Options At BOS

Boston Airport boasts an impressive dining scene that reflects the city’s culinary culture. You can enjoy a full-course meal, grab a quick bite, or savor local snacks & beverages upon reaching these restaurants, located both pre- and post-security. 

Locate Boston Logan International Airport: Map Location

Struggling to find the airport? No worries! You can check out the precise location of the airport, followed by nearby landmarks, terminal layout, parking options, and ground transportation routemap, using the interactive map tool below.

Conclusion

Hopefully, you have now got all the related information about your Boston Logan International Airport (BOS), haven’t you? Whether you are having an international departure, a long layover, or rushing to complete your security screening, you will find amenities for everything at the airport. So, what are you waiting for? From parkings to check-in kiosks, ground transportation to TSA prechecks, lounges & amenities, you will find everything at BOS. So, read this guidebook & navigate your airport like never before. 

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