Your Essential Guide to Austin-Bergstrom International Airport (AUS)

Austin-Bergstrom International Airport (AUS) is the main hub for the “Live Music Capital of the World” and is actually pretty easy to navigate once you get the hang of it. First, keep in mind that there are two separate terminals. Most travelers use the Barbara Jordan Terminal, which serves major airlines and international flights. However, if you are flying on a budget carrier, you may need to use the South Terminal instead.

Furthermore, the terminal offers local BBQ, craft brews, and live music around every corner. To keep things hassle-free, we have pulled together the best hacks for parking and lounges so you can breeze right through.

Inside Austin-Bergstrom International Airport (AUS)

Austin-Bergstrom International Airport is one of the busiest spots in the region, and showing up without a plan can cause unnecessary issues. Save yourself the stress and review this quick overview first. 

Here, you will find must-know details about the airport, so you can navigate like a local and head straight to your gate.

AUS Airport Terminals

There are two terminals at the AUS airport, and they are not connected-the main Barbara Jordan Terminal and the smaller South Terminal 

Barbara Jordan Terminal:

Barbara Jordan Terminal is Austin’s main hub for domestic and international flights, known for live music, local cuisine, major airlines, and 2026 upgrades, including new gates, expanded TSA screening, and retail.

South Terminal:

The South Terminal has its own entrance from Burleson Road and isn’t connected to the main terminal. A shuttle takes 15-20 minutes. It has a retro vibe, with outdoor stairboarding.
See the AUS Airport Terminals page for a thorough look at all terminals.

Leading Airlines Serving Austin-Bergstrom International Airport (AUS):

AUS Airport is a busy central hub with more than twenty different companies operating here. You have the well-known major airlines and the low-cost carriers that handle most travel. In addition, several international companies connect you directly to global locations.

Here’s a quick overview of the airlines you will find at AUS Airport.

What Travelers Can Expect: Services at Austin-Bergstrom International Airport (AUS)?

You will find that traveling through the AUS Airport is refreshingly easy. To start, the terminals are sleek, and the security process is super efficient. Then, you can explore all the different places to eat and shop or relax in a lounge. On top of that, they have great passenger services mentioned below- 

Sunflower Lanyard Program:

Austin-Bergstrom International Airport (AUS) is a proud member of the Hidden Disabilities Sunflower Lanyard Program. Basically, this initiative helps travelers with “invisible” conditions, like autism, Crohn’s, or dementia, get the extra care they deserve. Since these challenges aren’t always obvious, wearing the lanyard acts as a subtle signal to airport staff. 

Consequently, you will receive more patience and support as you navigate the terminal. It’s all about making your journey smoother and hassle-free. Please check how it works and pick up your lanyard before your next flight!

Lost and Found:

Misplacing an item at the airport can be incredibly frustrating, but there’s no need to panic right away. If you have lost something, it may have been turned in to the Lost and Found office located in the baggage claim area. This office manages items found in public terminal spaces only, not belongings left at TSA checkpoints or onboard aircraft. 

Moreover, the Lost and Found desk is open daily from 7:00 am to 10:00 pm. So, you can visit in person, call the office directly, or submit an online form to help recover your missing item. If you have left your items at the TSA checkpoints, you can call from Monday to Friday, 8:00 am – 5:00 pm. 

Smilin’ Guest Services:

AUS Airport’s Smilin’ Guest Services team is scattered all over the terminal to help you out whenever you need a hand. Just look for the friendly staff at the desks marked with “INFORMATION” signs, you really can’t miss them.

They are ready to answer your questions, point you in the right direction, or help you figure out any airport services. They are there to ensure your trip is smooth and less stressful. 

Live Music:

In Austin, the music starts before you even hit baggage claim. Austin-Bergstrom wears the “Live Music Capital of the World®” title proudly, proving that in this town, the rhythm is built right into the infrastructure.

Here is how you can catch the music:

• Live Shows: From Monday to Friday, you can catch local musicians playing live at various spots throughout the airport.
• The Soundtrack: Even when there isn’t a live set, the overhead music is curated by KUTX 98.9, so the playlist is consistently strong.

Art at AUS Airport:

You can find large and small permanent art pieces both inside the terminal and outdoors. Whether the creators are Austin locals or from across the globe, every piece captures the city’s spirit and is designed specifically for our airport.

To start, please explore our temporary and permanent art displays below.

Pet Relief Area:

AUS Airport makes sure your pets are just as comfortable as you are! If your pup needs to stretch their legs, the airport offers scenic outdoor dog walks on the lower level (by both ends of the parking garage), complete with fresh water and plenty of lighting. 

If you have already cleared security, don’t sweat it; there’s a private indoor pet restroom right by Gate 9, after security. From hydration to hygiene, Austin has your travel buddies covered. Moreover, you can make sure to check in with your airline to see what their rules are for bringing your furry friend along.

Parking Options at AUS Airport:

To pick the best spot at the Austin airport, you just need to weigh the cost against the walking distance. Please note that the airport is currently undergoing major construction. Because of this, you should look out for the new Yellow Garage coming soon as part of their expansion.

Here is the breakdown of your on-airport parking options at the Barbara Jordan Terminal:

On-Airport Parking Rates & Status

Getting Around Made Easy: Transportation Options at AUS Airport

Getting to or from the airport is a breeze with so many ways to get around. Whether you’re hopping on a bus, hailing an Uber, or picking up a rental car, you’ve got plenty of reliable ways to reach your destination without the stress.

• Public Transit / Bus Service:

CapMetro operates Austin’s public transportation network, including buses and MetroRail. You can reach AUS using the high-frequency Route 20, which connects downtown Austin with the airport. For schedules and updates, visit CapMetro.org or call 512-474-1200.

• Rideshare & Taxi Services:

Taxis and rideshares use the upper level for drop-offs, so that part is super easy. When you arrive, though, keep in mind that pickups happen at the Consolidated Rental Car Facility tucked behind the Red Garage. Once you have got your luggage, keep an eye out for the digital maps and signs, they will lead you straight there without any guesswork.

• Taxi Providers at AUS:

If you are looking for a cab at the airport, you’ve got some solid licensed options like Z-Trip (512-452-9999), ATX Co-Op (512-333-5555), or Central City Taxi (512-400-4044). They run 24/7 for both drop-offs and pick-ups, so you won’t be stranded regardless of your flight time.

• Accessible Rideshare & Taxi Pick-Up:

If you are using a wheelchair, scooter, or crutches, or just need a little extra help getting around, visit their Mobility Assistance Zone. It’s open every day from 7:00 a.m. to 2:00 a.m. to help you catch your taxi, rideshare, or accessible vehicle. The best part? There’s no extra charge for using the area.

• Tram Services to Rideshare & Rental Cars:

To make getting to your ride easier, AUS Airport has two different tram lines. If you’re grabbing a Rideshare, hop on the tram on the Red Garage first floor; it’ll take you straight from baggage claim to the pickup spot. If you are heading to the Rental Car Facility, take the Mobility Tram from the third floor of the Red Garage.

• Rental Car Services:

AUS Airport hosts multiple rental car companies, including Alamo, Avis, Budget, Enterprise, Hertz, National, Thrifty, Dollar, FOX, Payless, and more. All rental services operate through the Consolidated Rental Car Facility, accessible by tram from the terminal.

• Shuttle Transportation:

You can grab a shared ride or book a private shuttle for your airport run. Companies like Carter Transportation (SuperShuttle) and 360 Transportation offer both scheduled and on-demand rides, perfect for individuals, families, or larger groups.

• Limousine Services:

There are several luxury providers ready to roll, including 512Limos, ExecuCar, and Royal Limos Co. Whether you are heading to a business meeting or just want a VIP start to your trip, companies like Capital City Limo and Austin Premier have you covered.

• Charter Transportation Options:

For weddings, corporate events, or just a big family getaway, AUS supports several charter services to keep your group together. From AJE and ETI to specialized rides like Austin Brewery Tours, you have plenty of flexible ways to customize your ground transport.

Top Restaurants at AUS Airport:

Austin’s vibrant food scene doesn’t stop at the city limits. You can experience authentic local flavor right here in the terminal. Whether you’re craving legendary barbecue, fresh sushi, or a local craft brew, they have brought the best of the city to your gate.

• Annies Café & Bar (Near Gate 27, After Security)
• Berry Austin (Near Gate 17, After Security)
• Caffè Medici (Near Gate 9, After Security)
• East Side Pies (Near Gate 22, After Security)
• Flyrite (Near Gate 22, After Security)
• Half Moon Empanadas (Near Checkpoint 2W, Before Security)
• Hippies and Hops (Near Gate 17, After Security)
• Hut’s Hamburgers (Near Gate 14, After Security)
• JO’s Coffee (Near Gate 19, After Security)
• Jugo (Near Gate 10, After Security)
• JuiceLand (Near Gate 17, After Security)
• Komé Sushi A-Go-Go (Near Gate 12, After Security)
• Mad Greens (Near Gate 16, After Security)
• Noble Sandwiches (Near Gate 12, After Security)
• Parkside (Near Gate 3, After Security)
• Ruta Maya (Near Gate 14, After Security)
• Ruta Maya Café & Books (Near Gate 28, After Security)
• Second Bar + Kitchen (Near Gate 16, After Security)
• Starbucks (Near Checkpoint 1, After Security)
• Tacodeli (Near Gate 23, After Security)
• The Beerdrop (Near Gate 12, After Security)
• The Peached Tortilla (Near Gate 17, After Security)
• The Salt Lick BBQ (Near Gate 22, After Security)
• The Saxon Pub (Near Gate 19, After Security)
• ThunderCloud Subs (Near Gate 30, After Security)
• Thurman’s (Near Gate 21, After Security)
• Vino Volo (Near Gates 8 & 22, After Security)
• Zócalo Café (Near Gate 12, After Security)

Famous Shops at AUS Airport:

Whether you want to buy some trendy gadget for your loved ones or want to treat yourself to some duty-free luxury, there’s a little something for everyone here. Make the most of your layover by browsing the terminal’s wide array of shops. You’ll find:

• Austin Article (Near Gate 18, After Security
• Austin Chronicle (Near Gate 8, After Security)
• Austin Mercantile (Near Gate 28, After Security)
• Austin Vibes (Near Gate 8, After Security)
• Barton Springs (Near Gates 14 & 28, After Security)
• Barton Springs Express (Near Austin City Market, After Security)
• BookPeople (Near Gate 20, After Security)
• HKG Duty Free (Near Gate 11, After Security)
• InMotion (Near Gate 15, After Security)
• Jetset (Near Gate 23, After Security)
• Market [512] (Near Gate 12, After Security)
• Mini Market [512] (Near Austin City Market, After Security)
• TasteATX (Near Gate 15, After Security)
• The Scoreboard (Near Gate 15, After Security)
• Toy Joy & Yummi Joy (Near Gate 11, After Security)
• Tyler’s (Near Gate 5, After Security)
• Xpress Spa (Near Gate 15, After Security)

Interactive Map of AUS Airport:

Tired of getting turned around at the airport? This simple AUS Airport map is your shortcut to a hassle-free travel day. You can quickly locate your terminal or any service and stay on schedule.

Contact Details of AUS Airport:

Need assistance with check-in or need a solution regarding your flight? Then, contact the AUS airport’s customer service team at 512-530-2242. They are available 24/7, and you can  also email them at airportinfo@FlyAustin.com 

Final Thoughts:

Austin-Bergstrom International Airport (AUS) is a great introduction to Austin’s creative spirit. It features two simple terminals that make traveling stress-free. Inside, you can enjoy live music and tasty local food while waiting for your flight. The airport offers smooth services for everyone, including solo travelers and pet owners. First, check which terminal you need to arrive at. Then use the convenient transportation options to get around.

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