Touching down at Changi Airport is a stress-free experience thanks to its efficient baggage claim. To start with, the airport is famous for its fast, organized luggage handling. In addition to quick pickups, there are several helpful services, such as real-time tracking and professional baggage delivery. For instance, if you have a long layover, you can store your bags safely at the airport while you explore the city. Then, when you are ready, you can simply head to your next destination hands-free.
This helpful guide breaks down Changi Airport’s baggage claim and highlights the best features designed to make your arrival simple and very comfortable.
Changi Airport’s Baggage Claim – At a Glance
After your flight lands, you need to simply follow the “Baggage Claim” signs located throughout the arrival area. Each flight is assigned a specific baggage belt where checked luggage will appear. Clear digital screens display flight numbers and belt details, helping passengers quickly find where their bags will arrive.
The airport’s baggage handling system is designed for speed and efficiency. In most cases, the first bags begin appearing shortly after passengers reach the baggage hall. Moreover, SIN Airport staff and information counters are available to help travelers with any concerns pertaining to their baggage.
Baggage Arrival Information Via WhatsApp At Changi Airport
One of the most convenient features at Singapore Changi Airport is the Baggage Arrival Information service on WhatsApp. This service helps passengers stay updated about their luggage even before reaching the baggage belt.
You can receive real-time updates, such as:
- Estimated baggage presentation time: You will be notified when the first bag for your flight is placed on the belt.
- Real-time updates: You will be informed of any changes to your flight’s baggage details. These include any updates about the estimated time, belt number, and potential delays.
With these instant notifications, passengers can better plan their arrival time at the baggage claim area and avoid unnecessary waiting.
How Do You Use the Baggage Arrival WhatsApp Feature?
It is quite simple. Follow the steps below:
- Click on the WhatsApp link and scan the code
- Submit your arrival flight or bag tag number. The bag tag number is there on the sticker you received when you checked in.
- Once this is done, you will get real-time updates.
How Does the Baggage Delivery Service Work At the Changi Airport?
For travelers who prefer not to carry their luggage around, the airport offers a convenient Baggage Delivery Service. With this option, passengers can drop their bags at public baggage storage counters located in the terminals or at Jewel, and the luggage will be delivered safely to their hotel or chosen destination. They are situated at the following locations:
- Jewel – Level 1; open 24 hours
- Terminal 2 Public – Level 1; open 24 hours
- Terminal 3 Public – Level 1; open 24 hours
- Terminal 4 Public – Level 1; open 24 hours
Baggage Delivery Rates
Check out the baggage delivery rates as mentioned below:
- First bag: S$35 per piece (below 30 kg)
- Second bag onward: S$30 per piece
- Odd-size baggage: S$50 per piece (for items like bicycles, surfboards, golf bags, or items above 30 kg)
Furthermore, this service is especially useful for travelers arriving early in the day who want to explore Singapore without carrying heavy bags.
Does the Changi Airport Have Baggage Storge Facilities?
Yes, passengers who want to explore the airport or the city before heading to their accommodation can use the Left Baggage counters. These counters allow travelers to store their luggage securely while they shop, dine, or visit attractions. All items left at the counters are inspected for security purposes before storage.
Storage Rates (Per 24 Hours)
Here are the rates for storing your baggage:
- Loose items: S$6
- Small items (less than 10 kg): S$11
- Big or odd items (more than 10 kg): S$16
- Extra large items: S$19
Locations of Baggage Storage & Delivery Counters At the Changi Airport
Baggage storage and delivery counters are available across multiple terminals and areas of Singapore Changi Airport, and all operate 24 hours daily.
Public Area Locations
- Jewel Level 1- near the Early Check-In Lounge
- Terminal 2 Level 1- Arrival Hall North beside the taxi queue
- Terminal 3, Level 1- near the train to the city
- Terminal 4 Level 1- near the Terminal 4- Terminal 2 shuttle bus
Transit Area Locations
- Terminal 1 Transit Level 2- Departure Transit Hall West
- Terminal 2 Transit Level 2- Departure Transit Hall North
- Terminal 3 Transit Level 2- behind Maison De Chronus
- Terminal 4 Transit Level 2M- near Cheers
What is Baggage Tracker on the Changi App?
The baggage tracker feature in the Changi App helps travelers keep track of their checked bags throughout their journey at Singapore Changi Airport. Using this feature, you can scan or enter your bag tag number in the app to start tracking your luggage. The app then sends updates about the bag’s location and status.
Moreover, you can even personalize your baggage tracker by renaming your bags or adding photos or icons. It also notifies users when the first and last bags from their flight arrive on the baggage belt. This simple tool helps reduce stress and gives passengers peace of mind while traveling.
For flights departing from Changi Airport, you can track your bags from check-in until they are loaded onto the plane. For arriving flights, you can track your bags from check-in until they are delivered at the baggage claim belt.
Participating Airlines for the Baggage Tracker Facility
Not all airlines can be a part of this facility. Here are some of the participating airlines. For detailed insights, check the official website.
| Terminal 1 | Terminal 2 | Terminal 3 | Terminal 4 |
| Air China | Air Canada | Air New Zealand | Aero Dili |
| Air France | Air India Express | Batik Air | Cathay Pacific |
| Bangkok Airways | Air India | Batik Air Malaysia | Cebu Air |
| China Southern Airlines | Ethiopian Airlines | Biman Bangladesh Airlines | Jeju Air |
| Fiji Airways | Air Japan | Druk Air | Spring Airlines |
| Japan Airlines | Etihad Airways | EVA Air | Korean Air |
| Emirates | Indigo | Garuda Indonesia | Thai Air Asia |
| KLM | Malaysia Airlines | Gulf Air | Vietjet Air |
| Scoot | Singapore Airlines | Singapore Airlines | West Air |
| Xiamen Airlines | Swiss Air | Srilankan Airlines | MIAT Mongolian Airlines |
| British Airways | Thai Airways | Saudia Airlines | Hainan Airlines |
Porter Services At the Changi Airport
Changi Airport’s porter services ensure a seamless travel experience by taking care of your luggage from arrival to your destination. You will find the service available at all the terminals.
If you are departing, then the service will help you with your bags from the kerbside to your respective airline’s check-in counter.
For passengers arriving at the Changi Airport, the service will be provided from baggage claim to your vehicle. To avail of this service, you should book at least six hours before your flight’s arrival or departure.
The rate is S$5.00/ item for up to 20 items. From 21 items onwards, you must contact the staff for pricing and arrangements.
Conclusion:
Picking up your bags at Changi Airport is quick and easy. Thanks to clear signs and fast luggage belts, you will find your stuff in no time. You can even track your bags on the Changi App or get updates via WhatsApp. If you don’t want to carry your suitcases, you can leave them at a storage locker or pay to have them delivered straight to your hotel. It’s all designed to get your trip started without any stress!
FAQs:
In most cases, the first bags appear on the carousel shortly after passengers reach the baggage hall.
You can check the digital screens in the arrival area, which display flight numbers and assigned baggage belts.
Yes, you can check exactly where your bags are just by using the tracker feature on the Changi App.
Yes, the airport provides a WhatsApp service that sends real-time updates about baggage arrival times and belt numbers.
Yes, Left Baggage counters are available where travelers can securely store their bags.
They are available in several terminals and at Jewel in both public and transit areas.
Yes, baggage storage and delivery counters operate 24 hours daily for passenger convenience.
Yes, to ensure efficient, quick service, you can book the porter service at least 6 hours before your flight’s arrival or departure.
The reason could be that your airline isn’t among the participating airlines for the baggage tracker service. In case you feel that it could be an error, then send an email to enquiry@changiairport.com.
Advance reservations aren’t required. The storage services can be availed of on a walk-in basis. However, if travelling with a large group or if you have special requests, you may directly get in touch with the service provider.